Frequently Asked Questions (FAQ)

Find answers to common questions about shopping at RASM.
If you can’t find what you’re looking for, feel free to contact us.

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Ordering & Payment

What currency are your prices shown in?

All prices are displayed in Saudi Riyals (SAR).

This reflects our growth and expansion into Saudi Arabia and the GCC, allowing us to better serve our customers with a more seamless experience.

We also ensure a smooth shopping experience across regions: at checkout, your bank will automatically convert the total based on their exchange rate. Shipping is fast, and there are no additional hidden fees such as taxes or duties upon delivery.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Mada), Apple Pay, and other secure online payment methods through our encrypted checkout system.

Is it safe to use my credit card on your website?

Yes, absolutely. Our website uses SSL (HTTPS) encryption, and all payments are processed through secure, PCI-compliant gateways. We do not store your full credit card details on our servers.

Will I receive an order confirmation?

Yes. You will receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order has been dispatched.

Can I modify or cancel my order?

Please contact us within the first hour if you need to modify or cancel your order. We will do our best to assist if the order has not yet been processed or shipped.
Kindly note that changes cannot be guaranteed once the order is in processing.

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Shipping & Delivery

How long does delivery take?

Delivery typically takes 3–7 business days. Once your order is dispatched, you will receive a tracking number to monitor your shipment.

What are the shipping costs?

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain value.

Will I be charged any duties, taxes, or additional fees?

No. All duties and taxes are prepaid for your convenience.

The total shown at checkout is the final amount you pay—no additional charges upon delivery.

What if my item arrives damaged?

Please contact us within 24 hours of delivery and provide clear photos of the item and packaging. We will review the case and arrange a suitable resolution in line with our policy.

Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via email or SMS.

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Returns & Refunds

What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be unused, in their original condition, and in original packaging.

Please note the following:

A $5 restocking fee applies to all returns
Return shipping costs (return label) will be deducted from your refund
Original shipping fees are non-refundable

Refunds are processed after the returned item has been received and inspected.

For full details, please refer to our Return & Refund Policy.

How do I return an item?

Please contact our customer service team with your order number and reason for return. Once approved, we will provide return instructions and a return shipping label.

All applicable fees (restocking and return shipping) will be deducted from your refund.

When will I receive my refund?

Refunds are processed within 7–14 business days after the returned item has been received and inspected.

Can I exchange an item?

We do not offer direct exchanges.

If you would like a different item, you may return your original order and place a new order separately.

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Products & Care

Are your products authentic and high quality?

Yes. All RASM pieces are designed in-house and carefully developed with trusted manufacturers to ensure quality, craftsmanship, and attention to detail.

How do I care for my décor items?

We recommend gentle cleaning with a soft cloth and avoiding harsh chemicals. Specific care instructions may vary and are provided on each product page.

Do you offer custom or personalized items?

Selected items may be customized. Please contact us to discuss your requirements.
Kindly note that custom-made items are non-returnable.

What if an item is out of stock?

You may sign up for restock notifications on the product page or contact us for availability updates.

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Account & Privacy

Do I need to create an account to shop?

No, guest checkout is available. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do you protect my personal information?

We take your privacy seriously. Your data is encrypted and stored securely, and we do not share your information with third parties without consent.
Please refer to our Privacy Policy for more details.

How can I update my account information?

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Business Information

Is RASM a registered business?

Yes. RASM is a registered business operating in compliance with applicable commercial regulations.

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Customer Service

How can I contact customer service?

You can reach us via email or WhatsApp. Please visit our Contact Us page for full contact details and business hours.

How quickly will you respond to inquiries?

We aim to respond to all inquiries within 24 hours on business days.